Terms and Conditions

Terms and Conditions for the supply of JP BOOKS products

Your details

a. When you register with the JP BOOKS website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

b. If any of your details change, such as your credit card billing address, you must inform JP BOOKS as soon as possible. You may update your details by signing into your account on the JP BOOKS website, and update the relevant section.

The contract between us

a. Any contract for purchases made through the website will be with JP BOOKS (JPT EUROPE LTD.), whose registered office is situated at 24-25 Denman Street, London W1D 7HU, company registration number 4000610 (JPT EUROPE LTD.).

b. JP BOOKS must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of despatch of the goods to you from our distribution centre. Once payment has been received JP BOOKS will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. JP BOOKS acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

c. JP BOOKS are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Withdrawal by you from the contract

If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.

a. You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give JP BOOKS any reason for withdrawing your order nor will you have to pay any penalty.

b. The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.

c. To withdraw your order you must notify JP BOOKS in writing at the address set out in the JP BOOKS returns section of this website.

d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the JP BOOKS return address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but JP BOOKS has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to JP BOOKS at the JP BOOKS return address at your own cost and risk as soon as possible.

e. Once you have notified JP BOOKS that you are withdrawing your order, any sum debited to JP BOOKS from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

Availability of goods you order

If JP BOOKS has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by JP BOOKS from your credit card will be re-credited to your account and JP BOOKS will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. JP BOOKS will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

a. JP BOOKS will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give JP BOOKS at the time you make your order. For goods delivered outside of the EU, the consignee (ie the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

c. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.

Customs charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that JP BOOKS has no control over additional charges in relation to customs clearance. JP BOOKS recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Liability

This is as follows:

a. If the goods JP BOOKS delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, JP BOOKS shall have no liability to you unless you notify JP BOOKS of the problem, in writing to jlc@jpbooks.co.uk within 10 working days of the delivery of goods in question.

b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, JP BOOKS shall have no liability to you unless you notify JP BOOKS in writing at the JP BOOKS contact address of the problem within 40 days of the date on which the goods were despatched to you.

c. If you notify a problem to JP BOOKS under this condition, JP BOOKS only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.

d. JP BOOKS will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to JP BOOKS under this condition and JP BOOKS shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

Force Majeure

JP-Books shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Invalidity

If any part of these conditions is unenforceable (including any provision in which JP BOOKS excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Complaints

JP BOOKS operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service Co-ordinator at the following address:

Japan Language Centre (JP BOOKS), c/o Mitsukoshi, Dorland House, 14-20 Regent Street, London SW1Y 4PH, U.K. (correspondence only, no returns to this address please).

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current JP BOOKS website prices, delivery details and JP BOOKS contact details, set out the whole of our agreement relating to the supply of the goods to you by JP BOOKS. These terms and conditions cannot be varied except in writing signed by a director of JP BOOKS. In particular nothing said by any sales person on behalf of JP BOOKS should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by JP BOOKS. JP BOOKS shall have no liability for any such representation being untrue or misleading.

Disclaimer

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. JP BOOKS shall not be responsible for any detrimental reliance you place on this website or its contents.

JP BOOKS is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, JP BOOKS makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of JP BOOKS howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither JP BOOKS nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of JP BOOKS, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with JP BOOKS, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of JP BOOKS is strictly prohibited.

Trade marks

JP BOOKS and the 'W' logo are registered trade marks belonging to JP BOOKS. All other trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by JP BOOKS in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.

Interpretation

In these terms and conditions:-

'JP BOOKS' means JP BOOKS Booksellers Limited of Capital Court, Capital Interchange Way, Brentford, Middlesex TW8 0EX, any connected organisation that actually supplies goods ordered by you and any successor to its business;

'working day' means every day of a calendar year apart from weekends and statutory and public holidays;

'us' means JP BOOKS and you together; and

'you' and 'your' means the person ordering goods under these terms and conditions.