Shipping & Returns

Brexit update 11th January 2021 

From 1st of January 2021, as UK left the EU, the extra procedure is required at the UK border. Consequently, we cannot confirm an exact delivery time for parcels to the EU countries at this moment.

In addition to the delays, please note that Brexit means the orders may be subject to import duties to the EU countries. You will be responsible to pay any due taxes to receive your orders.

We are working hard with our shipping partners to find the best possible solution for us to minimise the impact of this change. 

Please don’t hesitate to contact us if you have any questions.

 

Covid19 update 13th December 2020 

We are doing our best but, due to the Coronavirus pandemic and the Christmas gift season, we are experiencing delays with Royal Mail services. We highly recommend to use Courier delivery if you need your items delivered in time. 

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

We will not be held responsible for any damages or losses caused by the delay of deliveries. 

Thank you for your patience!

 

Returning items

If you're not happy with your purchase and wish to return your item for a refund or exchange, you are welcome to return any item for any reason as long as it's in perfect condition. 

Please notify us by email within 14 days of receipt of your purchase.

We are unable to accept any return or exchanges without the original proof of purchase.

Return postage is at your expense.

Please send the items to the address below and enclose a note quoting your order number and specifying, with as much detail as possible, which items you require in exchange.

Please call us on 020 7839 4839 (Monday-Friday, 9am-5pm) if you have any questions regarding the return process.

 

JPT EUROPE LTD 
Office 1
289 Kennington Lane
London SE11 5QY
UK

For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Should you receive any items that you did not order, or that prove to be faulty, please call us on 020 7839 4839 (Monday-Friday, 9am-5pm) to obtain information on how to return.

 

Overseas customers

Please call us on +4420 7839 4839 or email us at [email protected] to obtain information on how to return items.

* We'll never share your email with anyone else.
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