Shipping & Returns

 

Covid19 update 1st June 2020 

We are doing our best but, due to the Coronavirus pandemic, there may be delays to your delivery. To safeguard the health of staff members, our warehouse is operating fewer personal, working fewer housr per week. This may affect, order processing and delivery timeframes.  

Thank you for your patience!

 

Returning items

If you're not happy with your purchase and wish to return your item for a refund or exchange, you are welcome to return any item for any reason as long as it's in perfect condition. 

Please notify us by email within 14 days of receipt of your purchase.

We are unable to accept any return or exchanges without the original proof of purchase.

Return postage is at your expense.

Please send the items to the address below and enclose a note quoting your order number and specifying, with as much detail as possible, which items you require in exchange.

Please call us on 020 7839 4839 (Monday-Friday, 9am-5pm) if you have any questions regarding the return process.

 

JPT EUROPE LTD 
Office 1
289 Kennington Lane
London SE11 5QY
UK

For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Should you receive any items that you did not order, or that prove to be faulty, please call us on 020 7839 4839 (Monday-Friday, 9am-5pm) to obtain information on how to return.

 

Overseas customers

Please call us on +4420 7839 4839 or email us at [email protected] to obtain information on how to return items.